Facilisgroup / Syncore purchase orders, explained for decorators

Syncore is Facilisgroup's platform for promotional products distributors. If you decorate as a subcontractor, Syncore POs are the other document you will see regularly alongside commonsku's.

One thing worth knowing before anything else: Syncore is built for distributors doing at least $1 million a year, and Facilisgroup partners average over eight years on the platform. So the distributors sending you Syncore POs tend to be the larger, longer-established ones. That is generally good news for payment terms and repeat volume, and it also means their processes are fixed and you will be fitting into them rather than the reverse.

Decoration details are structured, not free text

This is the practical difference from a generic purchase order. Syncore carries decoration as defined fields that flow from the sales order onto the PO:

• Design Name — the identifier for the logo or artwork, which is how the distributor refers to it in every subsequent email.
• Decoration Location — where it goes on the product.
• Decoration Method — embroidery, screen print, laser, DTF, UV and so on.
• Decoration Supplier — who is doing the decorating. On a PO sent to you, that is you.

Because these are structured fields rather than a notes blob, they are consistent from PO to PO and worth mapping directly into your own job record. Quote and reference the Design Name back to the distributor; it is the handle their system uses and it makes every follow-up faster.

Files attach to specific line items

Syncore lets the distributor attach files to individual line items rather than to the order as a whole. On a multi-line PO — a polo, a cap and a jacket, each with different placement — the artwork for each is attached to its own line.

Useful when it works. The failure mode is that a PO forwarded internally without its attachments loses that mapping entirely, and you are left guessing which file belongs to which line. Get the files onto the job record at intake, associated with the line they belong to.

One order, several POs

Like commonsku, Syncore produces multiple purchase orders from a single order when there are different suppliers involved, or when part of the order goes on back order. That is by design and it is handled without manual workarounds on their side.

On your side it means the same reconciliation problem: several documents that are one production run to you. Check whether a newly arrived PO is genuinely new work or the second half of something you already have before you quote setup charges twice.

ePOs go to suppliers, not to you

Syncore supports electronic purchase orders to suppliers including SanMar, HIT and S&S Activewear, submitted straight into the supplier's system with no email involved.

Worth understanding because of what it implies: that path exists for blank goods suppliers, not for decorators. Your PO arrives by email as a document. There is no integration coming that will drop Syncore jobs into your system automatically, which is precisely why handling the emailed PO well is the whole game for a decorator.

You are the supplier on the document

As with any distributor PO, the distributor is the buyer and you are listed as the supplier or vendor. The company in the ship-to block is generally the end client.

The customer you invoice is the distributor. This is the field most often filed wrong, especially when a contact person's name appears prominently near the top of the document and gets captured instead of the company.

Reading the money

Totals appear under labels that vary by document and configuration — Total, Amount Due, Balance Due, Grand Total. On a decorator PO the figure that matters is what the distributor is paying you for decoration and any services, which will not include the blank goods if those are being drop-shipped from a supplier.

Check FOB and freight terms while you are there. Who pays shipping, and on whose account, is spelled out and is a recurring source of disputes when it is assumed instead of read.

What normally goes wrong

• The end client gets filed as the customer instead of the distributor.
• Line-item artwork loses its mapping when the PO is forwarded without attachments.
• Related POs get treated as separate jobs, or separate jobs get merged and under-billed.
• Decoration method or location gets transcribed wrong from a multi-line PO, which is a reprint rather than a correction.
• Scanned PDFs arrive as images with no text layer, so nothing can be copied and automated tools frequently return zero totals.

How fulflo handles these

Forward the PO to your fulflo inbound address and it becomes a job — PO number, line items, quantities, dates and customer already filled in, with attachments landing on the job rather than staying in your inbox. Image-only scans are handled rather than skipped.

The parsing knows that on a distributor PO the supplier is you, so it looks for the buying company rather than grabbing the first person's name it finds. Anything it is not confident about arrives as a draft you confirm, instead of a wrong job you discover a week later.

After intake it is your normal flow: a job status the distributor can see in a portal carrying your branding, proofs with an approval record attached to the job, and an invoice back to them over Stripe, ACH or check.

Common questions